Refund & Cancellation Policy

All Doks Refund & Cancellation Policy Effective date: July 21, 2026 Published at: https://alldoks.com/refund 1. SCOPE This policy applies to one-time AI Allowance top-up purchases made through the All Doks website (https://alldoks.com) using our payment partner Razorpay. All Doks is a digital software service. No physical goods are shipped. 2. WHAT YOU PURCHASE AI Allowance top-ups add prepaid AI usage allowance that supplements your plan limits after exhaustion. Allowance is applied instantly to your account upon successful payment confirmation. 3. CANCELLATION Because AI Allowance is delivered digitally and applied immediately, orders cannot be cancelled once payment is successfully captured. If payment fails or is not captured, no allowance is granted and you are not charged. 4. REFUNDS Refund requests may be considered when: • A duplicate charge occurred due to a technical error • Allowance was not applied despite a successful payment (contact us with your payment reference) • A refund is required under applicable Indian consumer protection law To request a refund, email support@alldoks.com within 7 days of purchase with your account email, payment ID, and order date. Approved refunds are processed back to the original payment method within 5–7 business days, subject to your bank or payment provider timelines. 5. NON-REFUNDABLE CASES Unless required by law, we generally do not offer refunds when: • AI Allowance has already been consumed from your balance • You no longer wish to use the Service after successful delivery • The purchase was made using promotional or test pricing outside live billing 6. CONTACT support@alldoks.com Subject line: Refund Request