Account & data deletion

1. Delete your account

You must be signed in. Account deletion is available in the product (not by email alone):

• Web: My Account → Profile / Account → Delete Account.
• Mobile app: Settings → Profile / Account → Delete Account.

You will see two options:

Both options permanently remove your account. The difference is whether you choose a 15-day recovery period before permanent deletion.

• Standard deletion (15-day recovery) — recommended. Your account is deactivated immediately and you can no longer sign in. After 15 days, your account and associated data are permanently deleted from our active systems, subject to the limited retention described below.
• Immediate permanent deletion. Purge starts as soon as processing completes. This cannot be undone. You must type PERMANENT_DELETE to confirm.

2. What happens after standard account deletion

• Your account is deactivated right away; sign-in is blocked.
• During the 15-day recovery period, you may request that your account be restored by contacting support@alldoks.com (or using the restoration request option if you reach the blocked sign-in screen).
• After 15 days with no restoration, we permanently delete or de-identify account data from active systems (documents, profile content, conversations, and related personal data), subject to limited backup retention and legal obligations where applicable.

3. What is deleted vs retained after permanent account purge

Permanently removed from active systems

• Account credentials and profile identity in the app
• Uploaded documents and files in storage
• Cases, circles/workspaces you own, persons you own, and AI conversations
• In-app purchase records and AI allowance records associated with your account, where applicable.

May be retained

• Limited security, authentication, and audit records for fraud prevention, security, and legal compliance — typically up to 90 days, or longer where reasonably necessary (see our Privacy Policy).
• Information we must keep under law, dispute resolution, or backup systems for a limited time.

4. Delete data without deleting your account

You can remove individual data while keeping your account active. After signing in, use the following areas:

• Web: My Account → System Management · Trash · Person Management.
• Mobile: Settings → System Management · Trash · Person Management.

Documents and cases

• Move documents and cases to Trash when you no longer need them.
• Restore eligible items from System Management before they are permanently deleted.
• Permanently delete items from Trash at any time, or leave documents in Trash for automatic cleanup after 24 hours (see below).

Circles

• Circle owners can permanently delete a circle from Trash after all associated documents have been permanently removed, including those in Trash.
• You cannot delete a circle while documents remain linked to it. Person profiles are not deleted when you delete a circle.

Persons

• Use Person Management to permanently delete a person. Deletion is blocked while documents remain linked to that person.
• When deletion proceeds, empty cases linked only to that person may also be removed. This cannot be undone.

5. How Trash works

• Items moved to Trash are hidden from normal app views and are not used by AI features.
• You can restore eligible documents and cases from System Management before they are permanently deleted.
• You can permanently delete items from Trash at any time. Permanent deletion cannot be undone.
• Documents that remain in Trash longer than 24 hours are automatically permanently deleted.

6. Additional privacy / data-deletion requests

For privacy or data requests that are not covered by the in-app tools (for example access, correction, or other questions), contact support@alldoks.com with subject line Privacy Request, or use our Contact page. We respond to verified privacy requests within the time required by applicable law.